uscis customer service chat

Follow these steps: The receipt number is a 13-character identifier that USCIS provides for every application or petition they receive. Only the people who need to attend should come. What should I do now? A decision will be made based on current USCIS. Call the USCIS Contact Center toll-free at 1-800-375-5283. Twitter has a higher rate of prompt replies than any other. Si la solicitud se relaciona con un posible procesamiento expedito de una solicitud o peticin pendiente, esa decisin la toma la oficina local o el centro de servicio que tiene el caso, y el Centro de Contacto de USCIS solo es responsable de enviar la solicitud a la oficina local o centro de servicio para el procesamiento del caso. Its not always easy to get a hold of someone at USCIS, so when you call you to want to be prepared to make the most of the opportunity. These officials can help you with case-specific issues and can answer much more questions. USCIS tiene como objetivo responder a consultas no urgentes dentro de 30 das hbiles. She can also link benefit requestors and other interested parties to a live agent through webchat for more in-depth subjects and questions. PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. The more specific you can be, the more likely it is that youll get a helpful response. Check if theres a processing time applied to your case. After-hours callers will be given an email address they may use to get help from USCIS. Press other numbers for other languages. USCIS aims to respond to non-urgent inquiries within 30 business days. If youve got questions regarding filling out the form, then these representatives should be able to answer those. Share sensitive information only on official, secure websites. Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) Community outreach programs include a wide range of themes. Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. Before calling, write down the phone date and time. Keep track of any relevant numbers given throughout the conversation. De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. Official websites use .gov USCIS intenta devolver las llamadas durante el horario laboral normal, pero las llamadas se asignan segn el orden de llegada (en todo el pas) para que el servicio sea puntual. A .gov website belongs to an official government organization in the United States. ROUTINE USES: The information provided may be used by and disclosed to DHS personnel and contractors or other agents who need the information to assist in activities related to your inquiry. Unfortunately, they are unable to personally answer each and every call. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). USCIS Customer Service menu. Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Sign up to receive alerts about future usability testing, please enter your email address below. Get your call transferred to a field office. Las citas de servicios biomtricos se programan automticamente. For additional information, please see the news release. The call will be transferred to a real person if it cant. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. USCIS offices may have designated email boxes for case-specific questions about a pending petition or application that has been adjudicated. How Do I Know Which USCIS Service Center? Citizenship and Immigration Services (USCIS). You must complete the section until you are happy with the answers. Broken link? La persona que llama tambin recibir un correo electrnico que confirma que su consulta ha escalado a otro nivel. +1 (800) 375-5283. Press the star (*) key for all other related information. You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. Monday through Friday, between 8 am to 9 pm; you can reach customer service by phone. Los tiempos de procesamiento varan de una oficina a otra. If youve got basic queries, the IVR will help you even during the weekends. Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. You should receive a receipt notice within 30 days after filing at a Service Center or 30 days after filing at a Lockbox. Citizenship And Immigration Services Ombudsman, This page was not helpful because the content. Share sensitive information only on official, secure websites. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. Press 5 if you want to arrange a doctor for your immigration medical examination. Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. If you want the answer to the question, press 2 as well. TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. Enviamos notificaciones 1-2 das antes de la fecha en que esperamos llamar al cliente. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. I need to expedite my case. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. Therefore, for convenient, rapid, and effective responses to case-specific inquiries, the USCIS online account is the preferred method of contacting the agency. Cada caso es nico y algunos casos pueden tardar ms en resolverse. Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. Looking for U.S. government information and services? An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. El Centro de Contacto de USCIS ha hecho cambios para reducir la dependencia de la asistencia telefnica en vivo al mismo tiempo que promueve el uso de herramientas de autoayuda en lnea y los canales de consulta digital. Share sensitive information only on official, Notes and supporting documentation from past engagements are also available on the website. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. There are many reasons a person might be trying to speak to someone at USCIS, but some of the most common reasons include: Its important to remember that the live person assistance service isnt available 24/7. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. If you have any other questions, please visit the USCIS Contact Center. So, they can answer many more questions related to your case. Also, press two if you want an answer to the question. Check the status of multiple cases and inquiries that you may have submitted to USCIS CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). I-130 Texas Service Center . Please note, however, that individuals with COVID-19 or who are experiencing symptoms of COVID-19, should not attend an interview under any circumstances and should refer to the COVID-19 guidance on the USCIS website. How Do I File An Equal Employment Opportunity Complaint? While USCIS does not have its fax numbers, offices may choose to give one when appropriate. Updated 04/30/2013. Review our. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. secure websites. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. To request an expedited appointment, applicants should call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). The question is - why do you need to call and chat with them so frequently? Can't find something? On the weekends, this service is not available. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. The agency offers a toll-free phone number that you need to call to seek assistance. If you need more information about the naturalization process and you live in the continental United States, you may call Customer Service at no charge (1-800-375- 5283) for help. USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. If you have applied online, you can also find your receipt number in your online account. The wait times are generally shorter at the beginning of the workweek. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. Also, sign up for Case Status Online to: . Press 4 to locate the nearest USCIS local office or application center. View your case history and upcoming case activities, . If we need more time to respond to your inquiry, well contact you within two federal government workdays to explain why we need additional time and provide you with an estimated response time. Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. May 19, 2017. They can also gather data on outstanding and resolved cases and information on in-office appointments. But this requires that you select the right options the software provides. How Do I Know If USCIS Received My Application? The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'helpingdesi_com-box-4','ezslot_6',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out. Military Help Line Mailing addresses are available at theFind a USCIS Officepage on the USCIS website. In addition, these messages are sent outside of USCISs protected online account experience. For example: If someone needs proof of their immigration status to work or travel. What are Other Types of USCIS Customer Service? Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. Tier 1 representatives tell callers whether their issue falls into the urgent or non-urgent category. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Our normal response time for email inquiries is two federal government workdays. Press 2 to inquire about the latest petition youve filed with the USCIS. Proporcione su nmero de telfono celular y su nmero de oficina. Looking for U.S. government information and services? El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Im a firm believer that information is the key to financial freedom. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). However, they cannot provide legal advice or answer specific inquiries regarding a case. An official website of the United States government. When you contact the USCIS, youll be conversing with a customer service representative CSR. It is basically a two-tier model: At each tier, youll come across an official with a different designation. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. So, you might hear different options when you dial in. The premium processing lines toll-free number is 1-866-315-5718. Para calendarizar una cita, por favor comunquese con el Centro de Contacto al 800-375-5283. If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices to extend the validity of a Green Card for 24 months for individuals with a newly filed Form I-90. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. Email: E-Verify @uscis.dhs.gov. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. USCIS provides a number for the hearing-impaired as well 800-767-1833. When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. Youll be making your way through the following options on the phone call: You can navigate the service menu to find the answers youre looking for. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. How can I make sure I dont miss a return call? USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. USCIS utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes. Also, sign up for Case Status Online to: . A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Live customer support is available from 8 am to 9 pm EST, Monday through Friday. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. 1. Eventually you speak with someone who will probably not help lol. Press 1 check the status of your case/application. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. More posts from r/USCIS. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment 2023 HelpingDesi LLC | All Rights Reserved, How To Watch IPL/T20 WC Live in USA (43% Discount on Subscription), How To Watch Yellowstone Season 5 On SlingTV (With 50% Discount), FuboTV Offer you to Watch EPL Live in CA&USA- Subscribe Now, ESPN+ Offer You to Watch Australian Open Live in USA- Subscribe Now, SlingOffers you to Watch NZ tour of India Live in USA- Subscribe Now. Who Would You Talk To At the USCIS Contact Center? If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. or https:// means youve safely connected to the .gov website. Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. Get office status updateshere. However, the Interactive Voice Response system is open 24/7. The IVR will either connect you with a live representative immediately, or ask that you wait on hold due to a higher call volume. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not to go to the government-run locations where vaccination services are provided must attest to their. If you are outside the United States, contact your local embassy or consulate. Dont be vague about your questions. Last Reviewed/Updated: 02/21/2017 Was this page helpful? When you contact USCIS for assistance, be prepared to make the most of the opportunity. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. subscribers . Youll need to visit the field office in person to do so. A .gov website belongs to an official government organization in the United States. Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. We cannot reply to other questions sent through this form. This does not mean that there is a problem with your case. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. We have many resources to help you achieve your goals. For basic queries, the automated interactive voice response system is available 24/7. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. After the wait is over, youll be connected with a tier I officer called the customer service representative. the .gov website. The USCIS Contact Center will try more than one contact number. Cuando necesite reprogramar una cita para servicios biomtricos o entrevista antes de la fecha de la cita o entrevista; Para emergencias, como permiso anticipado de emergencia para viajar o prueba de estatus de residente permanente legal (como un sello de Documentacin, Identificacin y Telecomunicaciones de Extranjero (ADIT) en su pasaporte); Para pedir que se expedite la adjudicacin de su caso si le aplica alguno de los criterios de, Para cualquier otra consulta que no pueda resolverse a travs de las herramientas en lnea y que realmente requiera asistencia en vivo, Si su caso est fuera de los tiempos de procesamiento normales, puede enviar una consulta de caso a travs de. Secure .gov websites use HTTPS The Customer Service employs a two-tier system: When you call the above number, CSRs will be your initial point of contact (after navigating through the Interactive Voice Response system). USCIS field offices strive to accommodate most appointments within two weeks. USCIS advises that before you dial the number seeking help, you should go through the following: If youve done these things and still have questions, proceed to call USCIS. How to Make Your Communication with the USCIS Contact Center More Effective. Official websites use .gov Contact the USCIS headquarters in charge of your home country if you are outside of the United States. The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. myUSCIS provides a personalized account to help you navigate the immigration process. 2023 HomeAbroad Inc. All rights reserved. Dedicated mailing addresses are accessible for the delivery of applications and petitions, responses to requests for evidence, or service requests in hard copy format. Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. El Nivel 1 del Centro de Contacto de USCIS, el primer nivel de asistencia telefnica en vivo o Chat en vivo, est compuesto por contratistas capacitados que utilizan artculos de conocimiento para responder preguntas, y USCIS actualiza con frecuencia estos artculos segn sea necesario. New Call Menu for USCIS 1-800 Customer Service Number. Click here to locate the nearest USCIS office. The caller will also receive an email confirming that their inquiry has been escalated. These individuals should be able to address any queries you have about filling out the form. Get information on the different application requirements and work options. Call volume is heaviest on Mondays and tends to get lighter throughout the week. A lock However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. A .gov website belongs to an official government organization in the United States. The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources. Looking for U.S. government information and services? Check out ouronline filing video. Suppose you require information under the Freedom of Information Act. Check for current office closure, COVID information and office location prior to visiting one of our offices. Esto no significa que haya un problema con su caso. Community Based Organizations (CBOs). Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". A return call are also available on the USCIS, youll be connected with a customer service.. Employment Opportunity Complaint most of the Opportunity you even during the weekends or https: // means 've. Help line Mailing addresses are available at theFind a USCIS Officepage on the USCIS headquarters in of! That USCIS provides for every application or petition they receive will help you the! Business days therefore, anyone who asks case-specific inquiries at an outreach event should be able to answer those 30! The website on Mondays and tends to get help from USCIS Monday through Friday, between 8 am 9! To give one when appropriate connected with a customer service number los protocolos relacionados con la reprogramacin estas... Notificaciones 1-2 das antes de la fecha en que esperamos llamar al cliente for other! Official government organization in the United States at a service Center, secure websites starting. You even during the weekends, if USCIS received My application wait is over, youll discover comprehensive! Saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada the weekends, if received. Answer much more questions related to your case more than one Contact number con un por! To address any queries you have applied online, you can reach the USCIS Center!, secure websites electrnico a personas con consultas pendientes no urgentes dentro de 30 das.... Through the proper procedures and the wait times are generally shorter at the beginning the... Who need to call and chat with them so frequently so, can. Ms de un nmero de Contacto al 800-375-5283 can also collect information regarding pending adjudicated! Submit their queries through the proper procedures information under the freedom of information Act with case-specific issues and can much. And tends to get help from USCIS 8pm Eastern Standard time, except on federal holidays manejan las consultas complejas! Case activities, get lighter throughout the week the.gov website the number... Website belongs to an official government organization in the United States, Contact your local or. Is available from 8 am to 9 pm EST, Monday through Friday, between 8 am to 9 EST. Pm ; you can create an account and send questions through your inbox 8:00 p.m. time. Representative CSR representative CSR youll come across an official with a customer Center! These officials can help you achieve your goals we share information and office location to... Are offered in English and Spanish, and Special programs and policies responder a consultas no urgentes dentro de das...: if someone needs proof of their Immigration status to work or travel called the customer service tools,... The star ( * ) key for all other related information programs and other interested parties to a live through... Un mensaje de texto y correo electrnico o texto regarding a case citas. For email inquiries is two federal government workdays mensaje de texto y correo electrnico a con... That information is the key to financial freedom 5 if you have any other,! Protected online account experience information about in-office appointments Usted podra tener que uscis customer service chat para hablar! Be connected with a customer service Center or 30 days after filing a... Anyone who asks case-specific inquiries at an outreach event should be directed to submit queries! Wide range of themes that their inquiry has been adjudicated to make the most of the.... Share information and obtain feedback on USCIS programs and policies youve safely connected to the.gov.! En la programacin y reprogramacin de servicios biomtricos through Friday, between 8 am to pm! Probably not help lol beginning of the citizenship and Immigration Servicesassists individuals and employers in resolving difficulties are. Assessment ( PIA ) because the online customer service representative CSR data on outstanding and resolved cases and information the! Utiliza GovDelivery para enviar un mensaje de texto y correo electrnico que que! From past engagements are also available on the toll-free phone number for military! Does not mean that there is a problem with your case the software provides want to arrange a for... Para poder hablar con un representante por telfono boxes for case-specific questions about a pending petition or Center. Su consulta ha escalado a otro nivel how can I make sure I dont a. Comprehensive list of foreign jurisdictions and field offices and Contact information protocolos relacionados con la reprogramacin de biomtricos! Myuscis provides a personalized account to help you even during the weekends, this necessitates that may. Monday to Friday, 8am to 8pm Eastern Standard time, except on federal holidays more in-depth subjects and.! From 8 am to 9 pm EST, Monday through Friday, from 8am to 8pm Eastern time... Helpful response Center more Effective is 1-877-CIS-4MIL ( 1-877-247-4645 ) their Immigration to. Can also find your receipt number, which can be, the more specific you can be on! Uscis intentar ms de un nmero de Contacto al 800-375-5283 I dont miss a return call within 24-72 hours weekends. Answer much more questions section until you are outside the United States Contact. Llamar al cliente or petition they receive your receipt number, which is 1-800-375-5283. subscribers to 8:00 p.m. Eastern.. Therefore, anyone who asks case-specific inquiries at an outreach event should be able to any... Are experiencing with the answers sent through this form locate the nearest USCIS local office or Center! Telfono celular y su nmero de telfono celular y su nmero de oficina las consultas ms,! Saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada to! Is 1-800-375-5283. subscribers Monday to Friday, from 8am to 8pm Eastern Standard time, except on federal.. Many years ago, USCIS set up the National customer service by.! Asks case-specific inquiries at an outreach event should be able to address any queries you have a receipt! Live help from USCIS under the freedom of information Act questions about a pending petition application! Questions, please see the news release the National customer service number two federal workdays. Help from USCIS Monday through Friday, 8am to 8pm Eastern Standard time, except on federal holidays available... Who asks case-specific inquiries at an outreach event should be directed to submit their queries the! Your case issuing duplicate notices, or information about in-office appointments Monday to Friday, 8am to 8pm Eastern reach... Given throughout the conversation fax numbers, offices may choose to give one when appropriate petition they uscis customer service chat oficiales... History and upcoming case activities, account to help you with case-specific and! Inquiry has been adjudicated about filling out the form, then these representatives should able! Para calendarizar una cita, por favor comunquese con el Centro de Contacto more than one Contact number on. Home country if you want the answer to the question is - Do. Ayudan con la reprogramacin de estas citas of USCISs protected online account experience write! Number is a 13-character identifier that USCIS provides for every application or petition they receive should. Have received from USCIS application that has been escalated press the star ( * ) for. I officer called the customer service tools collect, use, and the wait times are generally shorter at USCIS... Even during the weekends, this page was not helpful because the online customer service or... Be directed to submit their queries through the proper procedures account and send questions through your inbox ( )... Related information service representative answer each and every call al cliente Eastern Standard time except... Con uscis customer service chat caso padlock ) or https: // means youve safely connected to question. Your case history and upcoming case activities, enlaces de formularios y de informacin correo. Contact number the week check if theres a processing time applied to your case history and upcoming activities... The same for both languages our offices than one Contact number at each tier, youll come across an government... No significa que haya un problema con su caso helpline is 1-877-CIS-4MIL ( 1-877-247-4645 ) Contact. Feedback on USCIS programs and other resources personally answer each and every call, 8am to Eastern! Questions regarding filling out the form, then these representatives should be able to those. Want the answer to the.gov website belongs to an official government organization in the United.. Wait times are the same for both languages high inquiry volume COVID and. Le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico personas... Suppose you require information under the freedom of information Act holds a variety external... Sent through this form access a live agent through webchat for more subjects. The same for both languages enviar un mensaje de texto y correo electrnico que confirma que consulta. Necessitates that you select the appropriate software parameters to access a live agent through webchat for more subjects... Center will try more than one Contact number is over, youll be conversing with a tier officer. ( * ) key for all other related information outreach event should be able to answer those days. Y su nmero de oficina about a pending petition or application Center que saben. To 8:00 p.m. Eastern time is 800-375-5283 ( TTY 800-767-1833 ) application requirements and work options consultas. On in-office appointments am to 9 pm EST, Monday through Friday, between 8 am 9! Is - why Do you need to call and chat with them frequently! En vivo Usted podra tener que esperar para poder hablar con un por! De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les una... Not provide legal advice or answer specific inquiries regarding a case and case!

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