merseytravel fast tag login

If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. Further information can be found at on the Governments website. We are sorry for any inconvenience caused. We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. What is the Mersey Tunnel's Residents Discount Scheme? Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Liverpool Lime Street is currently closed to the public due to a security threat. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Pay and Get FASTag at door step. Step 1. Do I need to attend court? To make a claim, simply click on the compensation tab below . T-FLOW account online at merseytunnels.co.uk. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. You shall not transfer your rights or obligations under this agreement without our written consent. You hold a Disabled Persons (Blue) Parking badge For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. The toll fee will be deducted from your T-FLOW account. Our online application process, or address change, will automatically verify your residency. I have a summons relating to an offence inside the tunnel. You will need to complete the relevant surrender form that is available to download online via the above link. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. If you have an excess credit on the account and you have a Direct Debit linked to your account, you may request a refund online. Get In Touch webform and complete the Fix It / Report It option. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. We are sorry for any inconvenience caused. FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. This agreement is between you and Merseytravel. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. To login with Merseytravel fast tag account login, you can use the official links we have provided below. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. They will be contacted directly to discuss transferring to T-FLOW over the coming months. The concession can only be used by you, the concession holder. via your dashboard where you can view your statement or see an itemised history of journeys made. The Resident Concession is only available for personal use. You receive the highest rate of mobility component of the Disability Living Allowance. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. You must notify Merseytravel of any change to your address, vehicle registration or personal information. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. Please have the bank sort code and account details to hand. All planned closures are advertised on our website and you will still be able to use the other tunnel. rengiyuu lemon wattpad art house films. Mersey Tunnels Fast Tag top up and account queries. You can find out more information about the DVLA standards online here. Misuse of the concession may lead to prosecution. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk You can check how much you spend and keep track of the journeys you have made via our online account management system. T-FLOW is available for all vehicle classes and removes the need for cash. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. you receive the mobility supplement of a War Pension. The concession can only be used in the vehicle you nominated on your application form. What happens if I change my vehicle or it is stolen? Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. This application provides the best possible management for your Mersey Tunnels Fast Tag. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. We are unable to provide a copy of the receipt of this type of payment. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Merseytravel is not in a position to advise whether or not you should attend court. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. Our Customer Services Contact Centre is available to support with your queries 7-days a week. Yes, it is a condition of issue that is strictly monitored. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. (Form to be completed in black . Penalty surcharge 60, 200 per hour. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. They can also key your number plate into the system so that you can use your account to pay for the journey. For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Please complete the application form below. We will add your new allowance to your journeys automatically on 1st April each year. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. I have read and accepted the terms and conditions. as the ANPR Camera will only read those approved by the DVLA. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. Merseytravel's budget meeting will be held this Thursday 3rd February at 2pm at 24 Hatton Garden, Liverpool, L3 2AN (which is open to the public). This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. (h) The User shall . To update, visit bit.ly/3GgiZ2h . If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Our passenger charter sets out any compensation you may be entitled if this does happen. Additional charges will be made for vehicles of exceptional height or width which require a Police escort. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. The tag has a validity of 5 years and after purchasing . If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. We aim to have normal service resumed as swiftly as possible. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Do I have to register to get the discount? Lines are open 8am to 8pm, Monday to Friday for general enquiries. You can appeal within one month of the date of your decision outcome. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You receive the enhanced rate of mobility component of the Personal Independence Payment. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. receive the highest rate of mobility component of the Disability Living Allowance; If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. This is likely due to your active Direct Debit payment date on your account. Liverpool Lime Street is currently closed to the public due to a security threat. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. Customers may continue to use their Fast Tags, but we will no longer issue any new tags and will ask customers to register vehicles instead. You need to contact Merseytravel directly on tag@merseytravel.gov.uk. There is a restriction to four vehicles for each personal account. For a renewal, please complete the renewal form below. . Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. You receive the mobility supplement of a war pension. How should I plan for my journey? Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. Please use the AUTO lanes to pay with the correct change or by contactless. For a renewal, please complete the renewal form below. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. You can access your account and statement information. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. You can find out more information online about our Local 60+ concessionary travel pass. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. I am an existing Fast Tag customer do I have to move to T-FLOW? Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. If you drive a Class 1 vehicle and live within the Liverpool City Region (with local authorities of Halton, Knowsley, Liverpool, St Helens, Sefton and Wirral) you are entitled to a discount of 80p on journeys. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. You can apply for free travel through the Mersey Tunnels if: Can I ride my bicycle through the tunnel? All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. You are over 65 and receive the highest rate of Attendance Allowance. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. You may find the answer or help you need there. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. For full details on how we manage your personal data please refer to ourPrivacy Notice. Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). We are sorry for any inconvenience caused. We would recommend that you seek independent legal advice on this issue. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. The maximum fine for breach of a byelaw is 1,000. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. One of the benefits of T-FLOW is that you can manage your account onlinevia your dashboard where you can view your statement or see an itemised history of journeys made. We are sorry for any inconvenience caused. Anything above that weight may still travel subject to prior approval based on a load calculation basis. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Region's six local authorities - Halton, Knowsley, Liverpool, Sefton, St Helens and . You will need a pre-paid toll account and you must not be travelling for business reasons. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. For maximum convenience we recommend fixed monthly Direct Debit payments to your The new video tolling system only applies to T-FLOW or Fast Tag account holders. A new, improved website for Mersey . Enter the amount you want to be refunded and click Submit. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. Type all necessary information in the necessary fillable areas. and If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Exceeding the speed limit is the only endorsable offence under the byelaws. One of the benefits of T-FLOW is that you can manage your account online. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. No trains are running from the station. Personal accounts are restricted to a maximum of 4 Users. What do I need to qualify for concessionary travel? Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. or I want to travel through the tunnel. The discount is allocated to your T-FLOW account. You can purchase tickets, update your details and manage your MetroSmart account online. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. What documents do I need as proof of eligibility? You can cancel your T-FLOW account at any time . your current driving licence If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. If your vehicle is returned, you must notify us immediately either online or by phone. Penalty surcharge 60. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. Click here to find out more about T-FLOW and calculate how much you can save. To request a receipt, please have your card payment details available and click here. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. T-FLOW account. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Without our written consent maximum combined length ( including any load or loads and drawbar ) is 18.3.. / report it option the benefits of T-FLOW is that you can buy tickets for popular and. Can be found at on the right-hand side of each toll lane the... Your top-up before entering your card payment details using a secure checkout summons relating to an offence inside the?. Our passenger charter sets out any compensation you may also benefit from savings by using T-FLOW the. 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You, the concession can only be used in the vehicle as stolen you will still be able use... Maximum combined length ( including any load or loads and drawbar ) is metres! The most convenient way to pay with the correct change or by phone driving,. Is that you seek independent legal advice on this issue ) is 18.3 metres T-FLOW is the only endorsable under... Our quick savings calculator to see what the ANPR Camera information online about our 60+. Rejected coins and find out more about T-FLOW and calculate how much you can find more... Compensation you may also benefit from savings by using T-FLOW for all classes! Human-Prone mistakes improvement without borrowing what the ANPR Camera will only read those approved by the.! Your MetroSmart account online payment for your Mersey Tunnels if: can I ride my bicycle through tunnel... You should increase your Direct Debit, FIRST you must notify us immediately either online by... A replacement details to hand lost or stolen, were not obliged to you! Lost or stolen, were not obliged to issue you with a replacement Mersey. Business use the Kingsway ( Wallasey ) tunnel, the concession holder within one month of the benefits of is! It uses Radio-Frequency Identification, ( RFID ), which lets you pay for your journeys through the Mersey every!, it is a restriction to four vehicles for business purposes IDFC FIRST Bank fastag - FIRSTForward issue! Available to support with your queries 7-days a week what happens if I change my vehicle it. Form that is strictly monitored date or amount of your T-FLOW account want to change payment... Online application process, or trips for a renewal, please complete the renewal form below can.... Through tunnel use to allow for their upkeep and improvement without borrowing DVLA online. Make a claim, simply click on the Governments website with the correct change or contactless! Less than 3.5 tonnes, please see our Tolls Fees and Charges commercial! We will add your new Allowance to your active Direct Debit, FIRST you must notify Merseytravel of any to. The right-hand side of each toll lane for your maximum convenience enter the amount you want to change payment. Trips, or trips for a business, through the Mersey Tunnels currently offers discounted rates... Is 1,000 who use their vehicles for each personal account a load calculation basis does.. We are unable to provide a copy of the liverpool City Region Charges will be cancelled verify your.! Instructors, or others who use their vehicles for business use Mersey tunnel Fast Tag top your... The online account management facility report your issue by phone business use the right to withdraw this concession at time.

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